Seamlessly integrate the workflow of your retail business with your workshop. Many retailers offer workshop services for their customers, this module runs alongside the Sales and Stock system to offer:
Uses Sam customer database
Email documentation to customer
Track items by customer
Track items by serial number
Set expected due dates for repair jobs - improve your customer service
Monitor turnaround times
Manage third party technicians and any mark up you might apply to their services
The SAM notifications system keeps your staff aware of the number of repairs in the job queue and an additional alert informs them of jobs approaching their due date
Allocate spares and parts from your stock to the job
